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Frequently Asked Questions
Am I actually getting this service through iPass?
What is the iPass global network?
Where can I find local access points?
What do I need to use the roaming service?
How do I find the correct number when I'm ready to dial in?
How much does it cost to roam and how will I get billed?
Can I purchase the roaming service directly from iPass?
How does iPass ensure good service availability and reliability?
What client platforms are supported?
How do I get technical support when I'm traveling?
Do I need special power plugs or phone jacks when I travel?
Can I use the roaming service for secure access to my corporate network?
Am I actually getting this service through iPass?
No, iPass does not provide service directly to end customers. Airstream
Communications has
partnered with iPass
to bring this service to you. If you want to sign up for Internet roaming, have specific
questions, or require technical support, please
contact us.
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What is the iPass global network?
The iPass global network provides easy dial-up access to the Internet from more than 4000 points
of presence (POPs) in 150 countries around the world. iPass enables this service by using the
networks of top-tier network access providers throughout the world, and through a unique
third-party Internet clearinghouse and settlement system. With one service, individual and
corporate users can access email, the web and corporate data from anywhere in the world with
a local telephone call, gaining significant cost savings over solutions requiring internal
modem banks and long-distance or toll-free connection charges.
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Where can I find local access points?
To make sure that the area you are traveling to is within the iPass
service area, please download the software and update to the latest
phone book and search for your area. These locations continue to expand
as iPass forms new partnerships with network providers throughout the world. Many of these
locations have multiple access points.
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What do I need to use the roaming service?
All you need is the iPass client software, which has a
point-and-click interface and a listing of all iPass access numbers. It includes all the
scripts and properties associated with these numbers so you do not have to re-configure your dialer.
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How do I find the correct number when I'm ready to dial in?
We provide client software for you to install on your laptop. You can get this
from our Software Download web page. The iPass
client software provides a simple point-and-click interface that allows you to
select the country and city where you are. You will then get a list of the available
local access points. Just click on the number of your choice and you will be connected in seconds.
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How much does it cost to roam and how will I get billed?
Pricing details are available on our Cost of Roaming page.
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Can I purchase the roaming service directly from iPass?
No, iPass does not sell its services directly to individuals. iPass partners with the leading
ISPs throughout the world to brings its roaming service to individuals and businesses. These
ISPs provide customers specialized care and technical support.
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How does iPass ensure good service availability and reliability?
In every location where it provides access, iPass works with the leading carriers and
service providers to ensure a high-quality and high-performance service. In many locations,
access is available from multiple top-tier providers, giving customers redundancy during
heavy traffic hours and in the event that a single provider suffers a network failure or
temporary service outage. Lastly, iPass constantly tests and monitors performance of its
overall network, allowing early detection and remedy of potential service problems.
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What client platforms are supported?
There are easy-to-use clients that support Windows 95, Windows 98,
Windows NT, Windows 2000, and Mac OS platforms. Other platforms will
be available in the future.
How do I get technical support when I'm traveling?
See our Technical Support page for who to contact about support questions and for
troubleshooting tips that solve the problems experienced by most roaming users.
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Do I need special power plugs or phone jacks when I travel?
The answer to this depends upon where you go, but in many countries you will require different power cords, plugs and phone jacks. If you are interested in more information about connection hardware, or other helpful resources for business travelers, here are a few sites that provide information and advice about connecting when traveling around the world.
- Laptop Travel – products to help you connect with your laptop from around the world
- Roadnews – a resource and mailing list for international travelers with laptops.
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Can I use the roaming service for secure access to my corporate network?
Yes, when you use the roaming service in conjunction with a virtual private network
(VPN) solution, you can gain secure access to your corporate network.
iPass is interoperable with all industry leading VPN, firewall and token
card solutions.
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This service is brought to you
through our partnership with iPass
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